Sutter Health website crashes after debuting COVID-19 vaccine appointments

Hours after debuting their respective COVID-19 vaccination appointments, Sutter Health’s website has crashed and Kaiser Permanente’s phone line warns callers they may face up to two hour wait times.

As of Thursday afternoon, Sutter Health’s website was displaying a message to many online users that read: “This site can’t be reached.”

A message on its homepage — for those who could get that far — read:

“System Notice: Due to high demand for vaccination scheduling, My Health Online and our call center may be temporarily offline or experiencing slowness. Please do not call your care site or provider’s office for scheduling. Thank you for your patience as we work to resolve these issues.”

Sutter Health, which also owns the Palo Alto Medical Foundation, on Thursday morning opened up vaccine appointments for Californians over the age of 75 and healthcare workers. Those eligible to receive their first dose of the vaccine are permitted to make appointments via the Sutter Health call center at 844-987-6115 or through the healthcare provider’s ‘My Health Online’ portal.

Sutter was not the only healthcare provider experiencing unprecedently high interest in its newly-opened vaccine appointments. Patients going through Kaiser Permanente reported waiting on hold for up to two hours on Thursday to make an appointment through the healthcare provider’s phone line.

This story will be updated. 

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Source:: The Mercury News – Entertainment

      

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